DRAFT — PENDING OWNER APPROVAL · Draft 0.1 for review | Effective date: 23 September 2026

Applicant Packager Sales Refund and Support Terms

Seller: Ramy Elbeitam, an individual.
Address: 37 Aberdeen St, Parañaque City, Metro Manila, Philippines.
Orders, complaints, refunds, and support: [email protected].

Purchase and delivery

The accepted order identifies the purchased release, license quantity, named users, price, currency, taxes, payment method, delivery method, and delivery date. The Seller will disclose the full amount payable before acceptance. A bank or payment provider may impose its own separately disclosed fees. There is no recurring subscription or automatic renewal charge for this license.

The current release offered for sale is 1.0.0. Its supported environment is Windows 10/11 64-bit. The Customer should review compatibility and provider requirements before paying. Support for a normal password does not imply support for every provider's OAuth or organizational authentication requirements.

The Seller will deliver the agreed package and license record by the date in the order. If delivery fails, the Customer should contact the Seller with its order reference. If the Seller cannot deliver within an agreed reasonable replacement period, the Customer may cancel and receive a refund. Any shorter mandatory remedy or deadline continues to apply. The license is for the release delivered, not an undertaking to provide all future products.

Licence delivery is by email from [email protected] with the .aplicense file attached, normally within one business day of a completed PayPal payment. Human support remains [email protected] until a support inbox exists. Refund requests need only the order reference; never send mailbox passwords, inboxes, or CVs.

Voluntary refunds

The Customer may request a full refund of the license price within 14 calendar days after delivery, without having to prove a defect. Email the order reference and request to the contact above. Do not send passwords, mailbox files, or CVs. This voluntary window is additional to mandatory rights and does not shorten legal claims for defects, non-delivery, misdescription, or other violations.

Once approved, the Seller will initiate the refund within 10 business days, normally through the original payment route. A shorter statutory deadline takes priority. Payment-provider processing time is outside the Seller's control. The Seller will not deduct an administrative fee from a full refund; mandatory refund rules control treatment of any other charges.

After a full cancellation refund, the Customer must stop using and remove the proprietary Software and retain only copies that law requires. Its independently held applicant files remain subject to its own retention duties. Refund processing will not require sending applicant data to the Seller.

Limited conformity warranty

For 30 calendar days after delivery, the Seller warrants that the unmodified release will substantially perform its documented functions when used in the supported environment. Report a material failure with the order reference, release version, and a description or sanitized example. The Seller will offer a correction, replacement, or reasonable workaround without an additional license fee. If it cannot provide a remedy within 30 calendar days of receiving enough information to reproduce the problem, the Customer may choose cancellation and a refund of the affected license fee. Mandatory rights to an earlier or different remedy remain unaffected.

This voluntary warranty does not cover a problem caused solely by unauthorized modifications, unsupported systems, misuse, or an external email provider's outage or change. Those exceptions do not excuse a defect or misdescription for which the Seller is legally responsible. The warranty does not promise hiring outcomes, complete discovery of all candidates, unique-person deduplication, or detection of malicious attachments.

Support and updates

Basic installation and defect questions may be submitted by email. Support is provided on reasonable efforts; no particular response time, 24-hour availability, uptime commitment, or service-level agreement is included. The Seller must still honor the express warranty, approved refunds, and mandatory duties. Paid assistance or a service-level commitment requires a separate written agreement.

The one-time fee includes the purchased release and any maintenance update expressly listed in the order. There is no promise of lifetime support, updates, security fixes, or compatibility with future operating systems or provider changes. The Seller may offer maintenance releases without charge and optional paid major upgrades. These choices do not revoke the existing paid-up license. Any stated support period in the order must be honored.

The application has no automatic update or activation service. Obtain a replacement or update only through the delivery channel identified in the order. Keep backups before installing it. No support request authorizes remote access, applicant-data uploads, or credential disclosure. Any exceptional personal-data access must be separately arranged with appropriate safeguards before it occurs.

Complaints and statutory rights

Contact the Seller first if practical, including the order reference and requested remedy. This is not a condition on access to a regulator, court, or mandatory dispute-resolution process. No provision is a blanket no-refund rule or a waiver of applicable consumer rights. The EULA's governing-law and liability provisions apply subject to the same mandatory safeguards.